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The FSTEC conference in Orlando, Florida, ended on Tuesday, drawing thousands of restaurant technology specialists and vendors to the Gaylord Palms Resort for three days of conversation about the future of AI, the role of technology in the customer journey, and, fundamentally, the need to keep the human touch of hospitality in operations.
In the restaurant business, success doesn’t follow a straight line. It twists and turns through uncertainty, adversity, and doubt. Those who endure and grow aren’t just lucky or brilliant; they’re courageous. Behind every expansion, turnaround, and record-breaking quarter, is someone who refused to back down when the road got rough.
